Refund Policy

At this current stage, we are only able to offer refunds if the product you receive is damaged upon delivery. If your product is damaged, we kindly ask that you follow the steps below to request a refund:

1. Proof of Damage:
   You must provide clear photographic evidence of the damage to the product. This includes images of the damaged item, along with the packaging it arrived in.
2. Request Timeline:
   Refund requests must be submitted within 14 days of receiving your order. Requests made after this period will not be eligible for a refund.
3. Submitting Your Refund Request:
   To submit your request, please email us at chris.rzzbnz@gmail.com with the subject line: "Refund Request - [Your Order Number]." Be sure to include your proof of damage and any relevant order details in the email.
4. Approval Process:
   Once we receive your request and verify the damage, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original payment method within 7-10 business days.

Please note that refunds are not available for reasons other than damage at this stage. We appreciate your understanding as we work to ensure the best possible customer experience.